Frequently Asked Questions (FAQ)

Is there any Delivery Charges apply?

Distance less than 10km is totally FREE, and between 10km to 25km there’s a Rm10 charges per trip.

How long will I receive my order after purchase?

Usually it takes less than 2 working days deliver to your address. And you can always reach our email order@vinatas.my for latest update.

How long will I receive my refund if there’s any?

We will refund within 3 working days.

How do I return a product?

Just email us at order@vinatas.my Please let us know via email, and we’ll take care of it for you.

What payment options do I have?

You can pay using Visa, MasterCard, and American Express. We accept online transfer as well.

What is your cancellation policy?

If you need to cancel your order for whatever reason, please email us at order@vinatas.my.